Sainsbury's Energy
Sainsbury's Energy
Sainsbury's Energy is the result of a partnership between Sainsbury's and British Gas which began in 2011. Customers receive energy from British Gas and can receive Nectar reward points for the gas and electricity they use.
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Sainsbury's Energy customer satisfaction survey results
| Area of performance | Star rating |
|---|---|
Which? customer score |
45% |
| Customer service |
|
| Value for money |
|
| Bills |
|
| Complaints |
n/a |
| Helping you save energy |
|
Sainsbury's Energy customer score
In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Sainsbury's Energy, we received 55 responses.
Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
Sainsbury's Energy fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate the electricity supplied to customers, together with its environmental impact. Since Sainsbury's Energy customers are supplied by British Gas, the fuel mix is the same.
British Gas fuel mix
Coal: 13.7%
Natural gas: 50%
Nuclear: 26.5%
Renewable*: 7.9%
Other: 1.8%
* Wind, hydro and solar power.
Current tariffs
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Contact Information
Customer service for existing customers - 0800 316 0316
Contact Which? Switch by phone
You can call us on 01259 220 235.