EDF
About EDF
EDF Energy is a wholly-owned subsidiary of EDF, the French state-owned energy company.
Between 1998 and 2002, EDF Energy took over London Electricity, SWEB and Seeboard and merged them into its operations. In 2009, EDF Energy acquired British Energy and became one of the largest suppliers of gas and electricity to homes in the UK, with more than five million residential and business customers.
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EDF customer satisfaction survey results 2013
| Area of performance | Star rating |
|---|---|
Which? customer score |
44% |
| Customer service |
|
| Value for money |
|
| Bills |
|
| Complaints |
|
| Helping you save energy |
|
EDF customer score
In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For EDF Energy, we received 856 responses in this survey.
Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
EDF fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers, together with its environmental impact.
EDF fuel mix
Coal: 17%
Natural gas: 0.0%
Nuclear: 73.7%
Renewable*: 8.3%
Other: 1.0%
* Wind, hydro and solar power.
Current tariffs
The EDF Group (Électricité de France) operates in the UK, France, Germany and Italy and is one of Europe's largest energy groups.
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Contact Information
Customer service for existing customers:0800 096 9000
Contact Which? Switch by phone
You can call us on 01259 220 235.