Co-operative Energy
Co-operative Energy is part of The MidCounties Co-operative, the largest independent co-operative in the UK with sales of £780 million and 430,000 members. Midcounties set up Co-operative Energy in 2010 to cover England, Wales and Scotland.
The Co-operative claims to be an ethical provider and to offer simple pricing - made up of a monthly fixed charge and a single unit price for energy used. It ensures its energy is low carbon. It avoids using coal, supports renewable energy and says it aims to ensure the carbon content of its electricity is less than half the national average.
Could you save by switching to Co-operative Energy? Compare energy prices now.
Co-operative Energy customer satisfaction survey results
| Area of performance | Star rating |
|---|---|
Which? customer score |
64% |
| Customer service |
|
| Value for money |
|
| Bills |
|
| Complaints |
|
| Helping you save energy |
|
The Co-operative Energy customer score
In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For the Co-op, we received 148 responses.
Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
Co-operative Energy fuel mix disclosure
All suppliers have to provide information about the mix of fuels they use to generate the electricity supplied to their customers as well as its environmental impact.
Co-operative Fuel Mix
Coal: 0.0%
Natural gas: 40.43%
Nuclear: 0.0%
Renewable*: 54.3%
Other: 5.27%
* Wind, hydro and solar power.
Contact Co-Operative Energy
New and existing customers: 0800 954 0693
Contact Which? Switch by phone
You can call us on 01259 220 235.
Energy Customer Satisfaction Results
Tired of poor customer service from your energy supplier? Use our Which? energy satisfaction survey results to help find the best tariff for you.
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About Which? Switch
Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.