Making a complaint
At Energylinx we are committed to ensuring that we provide you with the highest possible level of service.
We take complaints very seriously and we have provided the following information to allow you to see how to make a complaint and how to escalate it.
Stage 1 : Contact Us
For complaints about Energylinx's energy comparison and switching services, or about Energylinx in general, please contact the Energylinx customer services team using one of the options below:
- Email: firstname.lastname@example.org
- Post: Energylinx Limited, The e-Centre, Cooperage Way Business Village, Alloa, FK10 3LP
- Telephone: 01259 220000
Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best to resolve the matter.
Stage 2: Senior Management Review
If your complaint has not been resolved to your satisfaction, you can ask us for an internal review. We will then escalate your complaint to a senior manager, who will investigate and try to resolve the matter for you
Stage 3: Independent External Review
Following the final outcome of a senior management review, if you feel that the matter has not been resolved to your satisfaction you can use the Consumer Ombudsman scheme or the European Commission's Online Dispute resolution platform
The Consumer Ombudsman can be contacted using the details below:
- Website: http://www.consumer-ombudsman.org
- Address: The Consumer Ombudsman, The Brew House, Wilderspool Park, Greenall's Avenue, Warrington, WA4 6HL
- Phone: 0333 300 1620
The European Commission also makes available an online dispute resolution platform which can be accessed using the link below: